Verant: Rare but important bug with expansion registration.
There is a rare but nasty bug in our system right now. We're working on a fix for it now, but it is important that you know about it until we can get it fixed.
There is a rare problem that can cause people to not be credited with all of the expansions that they own. This may cause you to be unable to access a character in an expansion zone. If it believes you are missing Planes of Power you will not be able to gain experience past level 60, or past level 50 if you are missing all expansions. This may cause a loss of experience for some characters in rare instances.
Please double check to make sure that you have the correct expansions listed when you log in.
If you do not, return to the login screen and try logging in again (and again check to make sure you have all appropriate expansions listed). Logging back into the server should restore your access to the expansions, but make certain to check.
For those people who have been affected by this bug -please /petition or use the Contact Your GM link so we can restore your character.
Re: Verant: Rare but important bug with expansion registrati
This was less than rare this weekend. My buddy and I were logging on Sunday with 3 different accounts across three different computers and would randomly have a different number of expansions enabled each time we got to the server select screen.
The big problem is that you definitely didn't want to log in when all expansions weren't enabled because your character goes back to level 50 if you die without Velious showing up as active. Or you jump back to 60 if PoP shows up as inactive (when you die.) You also get stuck in zones if you are in a zone your account shows as not being active for you. Additionally you can't access expansion zones that aren't flagged as active for your account. I knew better than to even try risking it due to the number of people in General Chat who had the above happen to them.
Here's the solution that worked for us: Log in, go to chat, log out, log in, repeat until it shows up with all expansions enabled again.
Email This To a Friend
Topic Commands
Click to receive email notification of replies
Click to stop receiving email notification of replies