We pay $13 / month. Take out their operating costs, development costs for future products and some profit (VI isn't a non-profit organization out to do us a favor) and that leaves very little on a per-person basis for CS.

Yeah 70 CS staff for however many active accounts there are doesn't seem like a lot, but really what do you expect for 2 or 3 bucks a month worth?

To compound that EQ is just as addictive as smoking hehe, when all us crack-heads don't get a response RIGHT NOW about our bugged quest or argument with another player, people tend to wig out about how those 89 cents per month or whatever portion of their subscription fee that goes to CS is a total sham and they're not getting their money's worth.

It's pretty ridiculous if you think about it. $13 is two fast food chain value meals, only once per month, and only some of that goes to CS. Yeah VI's CS does suck but what can you realistically expect considering how little we pay?